Refund policy

Money Back Guarantee & Returns Policy

Acecare offers a 30 day Money Back Guarantee. If all or part of your order is to be returned to us, please ensure each item is unused and complete with all tags attached where tags were included.

Returns

The returned jewelry must be unworn and not modified or altered. Removing the attached tag or wearing the jewelry is your acceptance of the item. Items that have been engraved, inscribed, or otherwise altered cannot be returned under our policy.

Please note that an exchange, replacement, or repair can take up to 30 calendar days from the day we receive your item. We will be in contact within this time to let you know when your jewelry has been dispatched.

Replacement

In the unlikely event that there is a defect with your jewelry when you receive it, you may return it to us within 30 days of receipt of the goods.

Please contact us via telephone or by using one of our contact forms if you wish to return any items. Our Customer Services team will respond to your query promptly to arrange a return.

Refund

If for whatever reason you are unhappy with your purchase and would like a full refund under our Money Back Guarantee, you must notify us within 30 days of receipt of the goods.

Please contact us by telephone or by using one of our contact forms. Our Customer Services team will respond to your query promptly to arrange a return. We will issue a full refund to the credit/debit card used for the original purchase of the item(s). There will be no restocking fee. Any free promotional items must also be returned unworn if the accompanying item is to be returned for a refund. A refund cannot be granted on an item that has been agreed for an exchange under special circumstances (e.g. without tags). In this case, another exchange may be available.