Terms of service

Terms of service

Acecare provides this website as a manufacturer and supplier for gemstone jewelry shopping. These terms of use should be read carefully prior to making a purchase.

Product Descriptions & Images

We have taken great care to ensure all of our images depict the item for sale as accurately as possible. However, all of our jewelry are unique and original. Please also note that the images you see will depend on your monitor, mobile device, or television's capabilities and display settings. As a result, we are unable to guarantee that items purchased are an absolute exact representation of the actual merchandise.

Our website gives you the opportunity to view most items in larger or smaller sizes by clicking on the appropriate images. Every model of computer monitors, mobile devices, and television is different, with a variety of resolutions and screen settings. As a result, the sizes of our jewellery images may appear to alter. However, we do make every attempt to make our online catalog as accurate as possible, and our entire catalog is routinely checked and updated.

Sales, Offers, Coupons, and Price Reductions

Discounts can sometimes be offered for multiple purchases by way of a coupon code or as part of a telephone order, or for bulk and wholesale purchases. However, prices set for single items are final and at this point, we are not open to negotiation for single items.

Insurance & Security Policy

All shipments are fully insured and traceable. For added security orders must be signed for on delivery, which will require someone to be present at the delivery address. In the unlikely event of an invalid or inaccessible address, or lost package, we will contact you immediately and arrange a redelivery.


All of your details are sent securely through our server using 256-bit Comodo SSL security. This guarantees the highest possible encryption levels for online transactions. Each certificate is signed with NIST recommended 2048 bit signatures and provides up to 256-bit encryption of customer data. We do not store credit card details or share any personal information whatsoever, and are regularly tested to ensure full PCI-DSS compliance. We use Sage Pay to process our payments.


If you have provided your mobile telephone number our courier service, DHL, DPD, or FedEx will endeavor to text you when your order is on the route which gives you an option to leave in a safe place. If the leave safe option is chosen, R&O would not be liable for any occurrences of the order being declared lost.

International Orders

Worldwide delivery is available. In the interests of the cardholder and merchant security, we may also ask for proof of card ownership, utility bills, and/or bank statements. All information received will be dealt with confidentially.